FAQ
Find answers to the most common questions about our products, orders, and policies.
Orders & Shipping
How quickly do you dispatch orders?
Orders are usually dispatched within 1 business day after payment confirmation. All shipments are sent with tracking information, allowing customers to monitor their delivery progress from dispatch to arrival.
Do you ship internationally?
Yes. We ship to customers across the European Union, the United Kingdom, the United States, and many other international destinations. Shipping options and delivery times may vary depending on the destination country.
What are the estimated delivery times?
Estimated delivery times are:
- European Union: 3–7 business days
- United Kingdom: 3–5 business days
- United States: 7–23 business days
- Rest of the world: 7–23 business days
Delivery times are estimates and may vary due to customs processing, local postal services, weather conditions, or peak shipping periods.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link. You can also visit our Track Your Order page at any time to check the latest delivery status.
Products
Are your products authentic?
Yes. We source products exclusively from trusted European manufacturers, authorized distributors, and established pharmaceutical and wellness suppliers. All products are supplied in original manufacturer packaging.
How do I choose the right product?
Each product page includes detailed information about ingredients, product features, usage instructions, and manufacturer information. If you need assistance, our customer support team will be happy to help you select a product that matches your preferences and requirements.
Are your products suitable for vegans?
Suitability varies by product. Please refer to the ingredients list and product information provided on each product page. If you require additional information, please contact us before placing your order.
Do you provide ingredient information?
Yes. Detailed ingredient information is available on product pages whenever provided by the manufacturer. We aim to provide clear and transparent product information to help customers make informed purchasing decisions.
Payment & Returns
Which payment methods do you accept?
We accept a range of secure payment methods, including major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment options available during checkout.
Is checkout secure?
Yes. All transactions are processed through secure encrypted payment systems. We do not store or have access to your complete payment card information.
What is your return policy?
We offer a 30-day return policy from the date of delivery.
For hygiene and consumer safety reasons, food supplements, cosmetics, and personal care products can only be returned if they remain unopened, unused, and in their original sealed condition.
Please review our Returns & Refunds Policy page for complete details.
How long does it take to receive a refund?
Refunds are processed after the returned item has been received and inspected. Once approved, refunds are issued through the original payment method. Processing times may vary depending on your payment provider.
Quality & Compliance
Where do your products come from?
Our products are sourced from carefully selected European manufacturers, authorized distributors, and reputable wellness and pharmaceutical suppliers operating within regulated European markets.
Are your products factory sealed?
Yes. Products are supplied in their original manufacturer packaging and are stored and handled according to manufacturer recommendations before dispatch.
Do you have quality certificates?
Many manufacturers provide quality documentation, certificates of analysis, compliance documentation, or other supporting product information. Availability varies by manufacturer and product category.
Are your products compliant with European regulations?
Products sold through Vitalore are sourced from manufacturers and suppliers operating within applicable European regulatory frameworks. Product information, labeling, and distribution follow the requirements applicable to their respective product categories.
Why choose Vitalore?
Vitalore focuses on authentic products, transparent information, factory-sealed packaging, tracked worldwide delivery, and responsive customer support. We work with trusted European suppliers to provide carefully selected supplements, cosmetics, and wellness products to customers worldwide.